Last Updated: September 8, 2026
1. Who We Are
Welcome to KomodoBajo.
Our website is https://komodobajo.com.
KomodoBajo provides travel information, tour packages, booking services, and travel experiences in Labuan Bajo, Flores, and Komodo National Park, Indonesia.
We respect your privacy and are committed to protecting your personal information when you visit our website, contact us, or make a booking.
2. Information We Collect
When you use our website or make a booking, we may collect information such as:
- Full name
- Email address
- Phone number or WhatsApp number
- Number of travelers
- Travel or departure dates
- Tour and accommodation preferences
- Information provided through booking or contact forms
- Payment-related information necessary to process your booking
- Messages and communications you send to us
We only collect information that is reasonably necessary to provide our services and communicate with you.
3. How We Use Your Information
We may use your personal information to:
- Process and manage tour bookings
- Confirm your reservation
- Communicate with you about your booking
- Respond to questions and inquiries
- Provide customer support
- Arrange transportation, tours, accommodation, or other services you request
- Process or verify payments
- Improve our website and services
- Prevent fraud, spam, or misuse of our website
- Comply with applicable legal and regulatory requirements
We do not sell your personal information to third parties.
4. Booking Information
When you submit a booking through our website, the information you provide may be stored in our booking system and used to arrange the services you have requested.
Where necessary, relevant booking information may be shared with trusted service providers involved in fulfilling your reservation, such as tour operators, boat operators, transportation providers, accommodation providers, or other suppliers.
We only share information that is reasonably necessary to provide the requested service.
5. Payments
If you make a payment for a booking, payment information may be processed through the payment method or payment service provider selected by you.
KomodoBajo does not intentionally store complete credit card or payment-card information on our website.
Payment providers may have their own privacy policies and terms governing how they process your information.
6. WhatsApp and Other Communications
If you contact KomodoBajo through WhatsApp, email, telephone, or other communication channels, we may use the information you provide to respond to your inquiry and manage your booking.
Third-party communication services may process your information according to their own privacy policies.
7. Cookies
Our website may use cookies and similar technologies to provide essential website functions, remember preferences, improve website performance, understand how visitors use our website, and support relevant advertising where applicable.
Cookies may be placed by KomodoBajo or by third-party services used on our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Google Services and Analytics
We may use Google services, such as Google Analytics or Google Site Kit, to understand website traffic and improve our website.
These services may collect information such as browser type, device information, approximate location, pages visited, and interactions with the website.
Google may process this information according to its own privacy policies.
9. Advertising
If advertising services such as Google AdSense are enabled on our website, advertising providers may use cookies or similar technologies to display and measure advertisements.
Third-party advertising providers may collect information about your visits to this and other websites in accordance with their own privacy policies.
You may be able to manage advertising personalization through the relevant advertising provider’s settings.
10. Embedded Content
Our website may include embedded content from third-party websites, such as videos, maps, images, social media content, or other external services.
Embedded content may behave in the same way as if you had visited the third-party website directly.
These third parties may collect information, use cookies, or monitor your interaction with their content according to their own privacy policies.
11. Who We Share Your Information With
We may share personal information when reasonably necessary with:
- Tour and boat operators
- Transportation providers
- Accommodation providers
- Payment service providers
- Website hosting and technical service providers
- Email and communication service providers
- Analytics and advertising providers
- Government authorities or other parties when required by law
We do not sell or rent your personal information.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to:
- Provide the services you requested
- Manage and maintain booking records
- Communicate with customers
- Resolve disputes
- Maintain business and financial records
- Meet legal, accounting, or regulatory obligations
- Protect the security and integrity of our website and services
The retention period may vary depending on the type of information and the reason it was collected.
13. Your Rights
Depending on applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Ask us to stop or limit certain uses of your information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is used
Some information may need to be retained when we are legally required or have a legitimate business reason to do so.
To make a privacy request, please contact us using the contact information provided below.
14. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
15. Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.
Any updates will be posted on this page with a revised “Last Updated” date.
17. Contact Us
If you have questions about this Privacy Policy or would like to make a request regarding your personal information, please contact KomodoBajo through our website or the contact details provided on our Contact page.
Website: https://komodobajo.com
KomodoBajo
Labuan Bajo, Flores, Indonesia